Airline Smackdown! The Results Might Surprise You.

That's a really well written and researched article. Of the carriers reported on, I have only flown Emirates in business and my experience exactly matched the writer's.

He questions the validity of the Skytrax awards, but remember that they are based on all classes of travel and I suspect, give more weight to the feedback they get from passengers in coach.

My most recent flight in business class was ORD-LHR on American, and I was very pleasantly surprised! While the seating in their B772 doesn’t match the airlines reviewed in the article, the cabin service was truly excellent. The fillet steak I ordered on the recommendation of the flight attendant was restaurant quality – the first time I have ever been served an unruined steak on a flight. Finally, the Bose headphones, which I haven’t seen on any other airline, are truly amazing for their noise elimination (not reduction) ability and the studio-quality sound.