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British Airways Flight Attendants Using iPads to Improve Customer Service
The iPad lets crew quickly identify where each customer is seated, who they are travelling with, their Executive Club status and any special meal requests. (www.macrumors.com) Mehr...Sort type: [Top] [Newest]
Great subject for another thread. I'd like to hear more about the subject of this one. Does anyone have any first-hand experience they'd like to share, with the use of the iPad in business a portable business and/or inventory application? How does data back-up work for you? Is it kept on the server?
There's nothing personal or vindictive in my observation of FA performance. I don't care which airline the FA works for. It's the trend of bad attitude that I report. Don't take it personally Tracy, anymore than I took your attack on pilots in an earlier post personally. Simply said, it would be a good time for the crews to remember that the pax pay salaries, not the airline. Ipads will not change attitudes. People change attitudes.
@Richard, It's really unnecessary for you to begin the last response in said manner. It's clear we can't have a conversation without your pointing your finger at the flight attendants. It's also becoming apparent there's something personal at issue.
Dissatisfaction is rampant among the ranks of employees across the board. Since I first began my career as a flight attendant in 1968, leaving in 1979 and beginning again this year, there have been many changes in the aviation industry.
One of the changes apparent to me is the relocation closer to the floor of exit lights, and the strip of path illumination along the aisles, guiding passengers to the exits. Lives had been lost post-crash due to passenger's inability to locate the exits due to smoke in the cabin. Those two improvements are among several that flight attendants through their union officials and safety committees, fought to attain for years, against airline and ATA protests, to have FAA mandated. It has finally happened.
Since flight attendants are now also performing the duties of a host of ground workers, I am all for the in-cabin iPads, (like the iPads so desired by the fight deck crews) if they make our duties more efficient and accurate. This test period should help make that determination.
Dissatisfaction is rampant among the ranks of employees across the board. Since I first began my career as a flight attendant in 1968, leaving in 1979 and beginning again this year, there have been many changes in the aviation industry.
One of the changes apparent to me is the relocation closer to the floor of exit lights, and the strip of path illumination along the aisles, guiding passengers to the exits. Lives had been lost post-crash due to passenger's inability to locate the exits due to smoke in the cabin. Those two improvements are among several that flight attendants through their union officials and safety committees, fought to attain for years, against airline and ATA protests, to have FAA mandated. It has finally happened.
Since flight attendants are now also performing the duties of a host of ground workers, I am all for the in-cabin iPads, (like the iPads so desired by the fight deck crews) if they make our duties more efficient and accurate. This test period should help make that determination.
First, I must say that FA attitude was on it's way down hill many years ago. It became the group think for them to become indifferent to customer concerns. As a result of customer complaints, management tried to fix the problem without addressing the root of the problem. Until the managers understand the culture of indifference is the problem, Ipads will just be a paper weight.
Think about a server in a restaurant that has been loaded up with computer duties. They are forced to spend too much time loading the data and not serving the needs to the customer. Give an FA an Ipad and the same syndrone will appear.
It's corporate culture that needs to be fixed, not adding another layer of stuff to do.
Think about a server in a restaurant that has been loaded up with computer duties. They are forced to spend too much time loading the data and not serving the needs to the customer. Give an FA an Ipad and the same syndrone will appear.
It's corporate culture that needs to be fixed, not adding another layer of stuff to do.
You're absolutely right. What would you do about it?
The human factor of customer service is still being ignored. All of the extra duties assigned to the FA's seems to have taken a priority position to making the customer happy. This is a mess. What's more important, satisfying the computer or satisfying the customer