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American Airlines: Penny Wise, Pound Foolish, And Saddled With $40 Billion In Debt
American Airlines, and in particular current Tempe management, is known in the industry for being ‘penny wise and pound foolish.’ The CEO even has a nickname that stems from this first part. They spend lavishly on aircraft, investing in foreign airlines, and a new corporate headquarters (now supported with $10 billion in taxpayer cash over the last 18 months) while taking short cuts on employee pay and customer experience. And it winds up costing them more money in the long run. (viewfromthewing.com) Mehr...Sort type: [Top] [Newest]
I am a platinum level - pretty frequent flyer on AA. Yes they have rude personnel, they have late flights, they have cancelled flights and other issues - just like every other airline I have utilized. I have had problems on Southwest, United, Delta and many others - it's the nature of the business they are in. Overall I am satisfied with the service on AA.
Management is reacting (and, perhaps, overreacting) to the fact that Internet ticketing has turned the vast majority of American flyers into relentless bottom-feeders, interested ONLY in the lowest fare. There is no way to *have* the lowest fare without cutting amenities and, when your competitors do the same, it's an "arms race" to the bottom. Like it or not, "We have met the enemy, and he is us." - Pogo
Thank Doug Parkey, He's a genius at filling his own stomach. Always rude FA's gate etc., Unless it's Mesa SkyWest or Envoy, who are all still unjaded and young. I've flown every major US airline, From America West to United and hold top tier at both Delta and United even thru the Pan, but I avoid AA almost at all cost, unless somehow it will save me, or get me home earlier.
AA received billions of dollars in government aid. Has significantly declined over the years, especially during COVID
Stupid management hurts everyone, and in this case, costs a lot of money.
Welcome to corporate America... Old people have old ideas and yet they seem to work?? C.R.Smith, Juan Trippe, Eastern I fell as Pan Am went away. We have corporate boards, but they rubber stamp new ideas
B>S.. Employees love and work their airlines. pay them and listen to them... ..
B>S.. Employees love and work their airlines. pay them and listen to them... ..