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  • 92

Passengers were stuck overnight after their flight was diverted. So the captain brought them 40 pizzas

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Passengers from American Airlines Flight 2354 from Los Angeles to Dallas-Fort Worth were bracing for a long night. Their plane was diverted to the regional airport in Wichita Falls, Texas, on Thursday due to severe thunderstorms. Trying to ease their inconvenience, the plane's captain, Jeff Raines, called the local Papa John's and ordered 40 fresh pizzas for delivery at Wichita Falls Municipal Airport (SPS). (edition.cnn.com) Mehr...

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jbqwik
jbqwik 18
Management: Pay Attention! This is how you treat your clients.
jet4ang
jet4ang 4
Two thumbs up!

[This comment has been downvoted. Show anyway.]

jet4ang
jet4ang 9
Maybe you're just used to filet mignon and should just stay in your castle!
Tefinken
Tricia Finken 11
He is not the first American Airline Captain to do this. As an American Airline fight attendant of over 30 years😳, I have seen several of our great crew to do this. So, thank you social media for finally posting! This made me 😊
jordanabrown
Alan Brown 9
Nice touch by the pilot!
DFJ777
Leigh Martin 8
Management, pay attention that is a future leader who has empathy and emotional intelligence.
Cadefoster
Cade foster 8
Now thats a hero.
watkinssusan
I have heard of instances like this before..that captain was not only promoting goodwill for american airlines to those stranded passengers,but he also must be a really nice person to think of others..the article does say something about ground personnel trying to arrange for a bus..i would imagine that was to take passengers from sps to dfw if they so chose to do that..happened to me once several years ago..not fun but better than an overnight in a chair at that particular airport..
ablanchard75
Well done! That definitely will be a heartwarming story. The passengers will certainly remember this act of kindness
courtney123
I hope American reimbursed him for the pizza.
blakeaa
Blake Anderson 1
I would hope but doubt it
scott8733
scott8733 8
Great job by the crew.....but since DFW is a modest 2 hour drive from SPS, I would have thought "to hell with the pizza" , jumped in a rental car, and been home shortly thereafter.
Wml
Will Lewis 6
I lived in the DFW area for many years. The storms are insane. I once had to stop on the highway under an overpass in my Dodge RAM pickup because the wipers couldn't keep up and the wind was blowing everyone all over the road. In those situations it's better to just stay put.
VickiStipovich
Provided you had no checked luggage ;-)
jbsimms
James Simms 1
I would imagine if the flight had to divert, then that must have been some real nasty a**d weather that I would not have wanted to drive through. Would be real easy to have a small rental vehicle body slammed by an 18-wheeler ot two in those conditions.

Would have gotten to the DFW area alright; in a body bag, then a coffin & planted six feet under when you arrived
scott8733
scott8733 -3
With a diversion field less than 150nm from DFW I'd be confident this was a localized event. Regardless, nothing is worse than a Great Lakes whiteout and us folks don't have issues with those.

Let me guess - you're one of those people who drive highway speeds with your hazards on when it rains.
VicDenor
Kudos to the captain of that flight. If everyone will contribute their part to ease the pain of others, the world will be a better place!
MasterBear
Master Bear 4
If the storms were severe enough to toss around a plane weighing hundreds of tons, then you tip your hat to the captain and say thank you sir for saving my life tonight. He showed remarkable restraint and judgement and should be rewarded for his foresight.

Well done sir, I'd fly with you any anywhere.
I8atcandysplace
How thoughtful! It’s nice to hear something positive about an airline crew that’s in the news! That Captain made new
friends for American, that day. Good job!
davebartell
Dave Bartell 3
Nice story. It is people taking care of other people.
rfkrentz
Rich Krentz 2
The ironic thing here is if American Airlines ordered the pizza's they would have charged the inconvenienced passengers $5.00 per slice plus a delivery charge.
Good going Captain, I hope the cheapskates will reimburse you.
AWAAlum
AWAAlum 1
I just don't understand all the negativity. A good deed was done. Leave it.
Aieplanes
A F 2
Well Done! This is the best Crew I've ever heard of!
anthony96
anthony96 2
Wow how nice
jbsimms
James Simms 2
Imagine the reaction “I’d like 40 pizza’s delivered w/drinks....”
usrepeaters
Rob Palmer 3
Yes, luckily they didn't write it off to a prank student call from a local school.
Viperguy46
Jesse Carroll 2
Got parked on active traffic way in LAX and Flight Attendant would not let me go whizz! I take medication and have to go very often so I time my trips to the leu from my Flight Aware app!
After about 30 minutes of pain and me informing her it was in the head or the seat, she asked Cappy for permission!..Fantastic response and I was out of there in 2 minutes!...Good thing for then we set at the ramp another 30 "dry" minutes! Wished I would have gotten her name but was in a RUSH to connect, missed of course, but dry pants!
Thank you young lady and Cappy for breaking a small rule!
AAL! Always! Oh yeah, no upcharge !
pagheca
pagheca 2
Those 400$ or so are worth more than a 2 mins ad in prime time on TV for AA. When will airline companies learn that the way they usually deal with these kind of situation is so stupid?

Said that, sorry Sir, but I don't like Papa John's pizza... I'm italian :) :)
toolguy105
toolguy105 13
It is the act that counts and not the Pizza itself. THis was a plane Captain taking care of his passengers during a time of great stress fro many. THe pizzas made a stressful situation bearable.
AWAAlum
AWAAlum 1
So, if you're Italian, you don't get to like Papa John's?
Viperguy46
Jesse Carroll 1
So guess you like "GOD FATHERS"?
pizza
CarlCinardo
Carl Cinardo 1
No good deed goes unpunished! By the way I'm Italian too.. Ciao..
lettini
Lois Lettini 0
I agree. It is the worst pizza I ever tried (I did not finish, it was SO bad), But, I, probably like you, have eaten New York pizza. There is NO substitute!
lettini
Lois Lettini 1
PS. I am NOT Italian, but was married to one. Greatest food EVER!
ferminbf
I wish I was a pax among those onboard AA 2354 ….. thumbs up!
jet4ang
jet4ang 1
Great job!
jet4ang
jet4ang 1
I can't believe all the negative comments, most of them incorrect and some incoherent! Are there that many morons attempting to decipher a good deed by the captain to something horrible? I'm glad I don't live in your miserable life!
iespiet
Iris Espiet 1
God bless the captain.He is a Good person.
ShirBlackspots
Charles Ball 1
This is neat to see something from my own town here on this site.
Desertbloom
Judith Beggs 1
Loving this story.. on Air Canada they would beg forgiveness and hide in the galley
tuturea
David Tuturea 1
Sounds like the crew did a great job and I'm glad the airline provided them hotel arrangements as was probably required by regulations. I'm surprised the passengers were not so accommodated.
AAaviator
AAaviator 1
Attaboy! (Or maybe girl!)...
N750CX
Clarke Ramsey 1
I wonder if he had a company card?
watkinssusan
no..airlines do not give a "company card" to flight crews as their hotel expenses are prepaid and they are given a "per diem" for layover meals..if a delay is going to be lengthy, and the flight has not yet been cancelled,sometimes the station has a "bank" of sandwiches or chips or treats along with beverages that are set aside to give out to "waiting" passengers..sps is small,and being diverted is stressful for all, so this captain was doing a real service for his passengers as I will bet they don't provide that..he will be reimbursed if the funds came from his own personal card...
dee9bee
dee9bee 3
He/she wouldn't have had a company card but I'm sure the airline will reimburse him. That's the way it has been in the past. Must have been a long delay, I would think.
pixelvt
Bill Fox 1
they should, the airlines will pay a $1000 at the drop of a hat to get someone to give up a seat they oversold
CecilyPacanin
What a nice thought from the Captain...it was a long night!
s2v8377
s2v8377 -1
Great AA Flight Crew 1 / American Airlines 0. AA management should take notice from this flight crew of how you're suppose to run an airline. Oh yeah I forgot it's not American Airlines it's US Airways in AA colors, management won't learn a thing.
michaelim47
MICHAEL BROWN -7
FLY DELTA NEXT TIME, THEY WILL GIVE A MEAL CREDIT AND PUT YOU UP IN A HOTEL IF OVER NIGHT, SHOWS YOU UNITED AND AMERICAN COULD CARELESS ABOUT YOU, SHOWS YOU THE PILOT FELT GUILTY
watkinssusan
mmichael....respectfuly to you sir...no airline gives passengers overnight vouchers for hotels for a diversion or a delay if related to weather conditions, which are not a controllable factor..they might give a meal voucher and rebook and tell passengers of an airport hotel that might give a discountif the passenger chooses to not wait,but they do not provide and pay for accommodations..not even delta..why insult the pilot and say he felt guilty? he was doing a kindness for people at a small airport that serves regional aircraft and not large ones.. from your comment I understand you have never been on a diverted aircrat,which encounters what are called "creeping delays" due to weather conditions..generally these flights do take off after a while, if the crew has not reached their maximum duty time..that applies to all airlines as well..
AWAAlum
AWAAlum 1
You go girl.
AAaviator
AAaviator 3
You must have meant “couldn’t care less”, but I’m not surprised you got it wrong. You were probably flumuxed over your stuck caps lock!
AWAAlum
AWAAlum 3
Kind of a glass half empty kinda guy, are you?
Viperguy46
Jesse Carroll 2
SHOWS ME YOU DON'T KNOW WHAT YOU ARE SHOUTING ABOUT! Take a train next time!

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