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Man pulled off of United plane in Chicago set for Louisville

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CHICAGO, Ill. (WHAS11) — Disturbing footage sent to us from viewers on social media shows a man forcibly removed from a United Airlines Flight headed from Chicago to Louisville on April 9. The man was forced out of his seat by officials and dragged him down the aisle. (www.aircrew.in) Mehr...

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rapidwolve
rapidwolve 34
Looks like United's PR and legal department's will have more damage control to contend with..I swear United places their mouths and bodies in motion before their brains go into drive!
canuck44
canuck44 20
For what it is going to cost them, they could have flown a 737 there and back for the four crew and still saved a ton.
Highflyer1950
Highflyer1950 8
Agreed, or chartered lear for a :35 minute flight if it was that important!
ExCalbr
Victor Engel 2
Well, 35 minutes plus whatever it takes to organize it all, which is probably more than that.
yr2012
matt jensen 1
Six to seven hour drive depending on traffic
vkgarry
Garry Parker 2
That 6 to 7 hours added to their duty day, plus not enough rest time "behind the door" to be legal to fly in the morning. Which would inconvenience 72 more people on that flight as the reposition another crew, and the dominos keep falling.
sccole76
Shelley Cole 0
Or hired a luxury limo to move people
yr2012
matt jensen -2
btweston
btweston 19
That's a nice way of saying that they had a man beaten up because they are a poorly run company that doesn't know how to schedule employees properly.

This might end up costing them a little bit more than renting a van, but United sucks at being an airline, so no surprise here.
yr2012
matt jensen 9
They'll be lucky if they are "only" sued. I'd have gone to the Chicago State's Atty and asked to have them arrested. Lemme see battery, assault, adw - that would be good for a couple of years.
yr2012
matt jensen 3
Oh and I forgot - elder abuse
rdlink
Roger Linkenhoker -4
Except for the fact that the only person on that plane that did anything illegal was the passenger...
waypoint66
David Rice 3
Of course, you mean "up to the point where the police committed assault".
ellerd1
don eller 2
Last I checked, assault and battery was still illegal, even if performed by police.
Doobs
Dee Lowry -4
That's debatable.
Bernie20910
Bernie Behling 1
Exactly what illegal thing did any passenger on that flight do?
GeorgeRobertson
George Robertson -1
Didn't he disobey instructions from a member of the flight crew? Isn't that illegal? I am no cheerleader for UAL (I have over 1MM miles with them and hence have my share of issues), but NO ONE has the "right" to create a riot, simply because they disagree with an instruction. Personally, if he goes to court for "damages" he should do the same to answer for his behavior.
Bernie20910
Bernie Behling 5
If a member of the flight crew instructed you to strip down to your underwear, put your socks on your ears and recite the ABC's backward while balancing on one foot, would you? No? Why not? Because it wasn't a lawful instruction? Guess what, neither was the instruction for him to give up his seat for someone else once he was already boarded.
waypoint66
David Rice -3
You do realize that when the City of Chicago gets sues for this, they will just raise taxes and make IL residents pay for the settlement, right? Do you think United will also make the rest of us pay (i.e. raise their prices), if they erroneously are forced to pay something? All United did was 1) act foolishly when their employees showed up late, and 2) call the police. The police, as seen all over our society are simply out of control.
rapidwolve
rapidwolve 1
A: WTH would the City of Chicago get sued when it was United, Republic and 3 goon security cops that did the dirty deeds and B: United are not erronieously being made to pay anything...they admitted they screwed up BIG TIME..and a non pardonable screw up at that!
Ruger9X19
Ruger9X19 2
The "goon security cops" are City of Chicago employees, not United employees. The City is going to end up on the hook in the lawsuit.
rapidwolve
rapidwolve -1
A proper lawsuit, and 1 a judge would rule with, would be United Airlines, Republic Airlines and the individual officers....it would then probably turn to the union to help them as much as possible..I still dont see Chicago City getting hit as they were not the instiagtors in the "attack" unless it is proven that Chicago City did wilfully "promote or train" this type of behaviour the 3 individuals "officers" committed.
Bernie20910
Bernie Behling 3
Except this will never see a courtroom as it's in United's best interest to settle this and settle it fast. The best way to do that is with a very, very large check and very, very sincere apologies.
rapidwolve
rapidwolve 3
So true Bernie
scott8733
scott8733 6
Part of the 4/30 UAL report will be to add the following to pre-flight safety briefings:

".....and in the unlikely event you are already seated, and subsequently asked to leave involuntarily before you get your ass kicked, boxing gloves and headgear are located beneath the seat in front of you".
babyracer
babyracer 3
I shouldn't laugh, buuut....
Trlank
Trlank 0
In addition,, "we have revised the United Frequent Flyer terms to include credit for the distance you are dragged, plus the destination mileage."
rapidwolve
rapidwolve 5
Here is another reason I made the "mouth and bodies in motion" remark...4 employees - 3 passengers that "voluntarily" left their paid for seats = 1 employee left..take that 1 employee and place him/her in the "observer's" jumpseat in the cockpit...voila...no more passengers need to be herded off the "not overbooked" craft.
rayfareast
ray lee 4
Amazing this was watched by more people than a Superbowl. Commercial
How stupid can they be? United should have owned it and made it right
Cell phone camera's are the new court's
rapidwolve
rapidwolve 3
Again their mouths and bodies are in motion before their brains go into drive..between the CEO,PR and legal departments, their creating more damage than anything else...now they are admitting the plane wasn't overbooked..NSS...now the door has been opened for many lawsuits because of their big mouth.."reason to vacate a seat due to over booking on the contract of carriage contract"?...toss that out the window..ROFL
bcanderson
Brian Anderson 24
Apparently United decided, after boarding had already taken place, that they needed four more seats for deadheading crew. What they should have done was keep upping the ante until they finally got some volunteers, or put the crew on a 135 charter (they used to do that back in the day). Disgusting. Assault and battery.
SSWAG
Jeff Kramer 6
I might be wrong, but...once the aircraft door is closed, I don't think they're allowed (or supposed) to remove a passenger for deadheading purposes (especially if he paid for his ticket). All of this should have been done BEFORE anyone boarded. Shows how incompetent UA is.
artminburi
art kochaphum -1
Jeff you are total correct This dump mistake are make by incompetent in Zone control UA express side at ORD ..bad decision cost company bad PR should be investigate :(
rapidwolve
rapidwolve 16
Ok that article has been edited...looks like United's PR has been busy...an original article sighted that United needed some employees in Louisville immediately, and that is why all the hoopla onboard...any other time, over bookings are handled at the boarding area...heck United couldnt even get it's PR correct..the police werent called just to the gate, they were called on board...now even the local constables are looking like chumps!..congrats United...3rd blunder in less than a month...looks like it's time their "Fly The Friendly Skies" slogan got tossed!
canuck44
canuck44 8
Doesn't matter how they spin it now...it will all come out at the depositions. I suspect they will settle this...just a matter of how much.
rapidwolve
rapidwolve 5
Yep..damage already done
waypoint66
David Rice 7
His past criminal history is not relevant to this discussion.
waypoint66
David Rice 3
I wonder if anyone has investigated the criminal history of those thug police officers. I'll bet this is not their first "excessive use of force" crime. As everyone knows, there is a very fine line between "cop" and "criminal"...most cops are only a fine hair from being criminals themselves.
SSWAG
Jeff Kramer 2
I thought I heard they were just airport security guards.
ellerd1
don eller 4
aviation police are a mix of part- and full-time cops, and some work as police in other departments
http://www.chicagotribune.com/news/local/politics/ct-united-airlines-ohare-incident-city-council-met-20170411-story.html
rapidwolve
rapidwolve 2
You mean the Department of Aviation "police" security officers?..all 3 are now on administrative leave.
picturetaker
Christian Parada -8
It all probably will come out in the depositions, including this guy's criminal history.

https://bluelivesmatter.blue/doctor-david-dao-united-airlines-criminal-history/
davidrbarnes
David Barnes 10
The video is far more damning. And nothing in his past suggests violent behavior. This man was assaulted by the security person(s) and there's nothing I've seen which justifies it, least of all his past.
robin58
Robin Barleycorn 4
And in typical fashion the press is jumping on the bandwagon and misreporting this man as having a criminal record. It doesn't take much to discover the middle name of this gentleman is entirely different, I'd assume he will be adding the necessary action against sites that continue to misrepresent his past alleged criminal history too.
caltankoo
Calvin Chan 7
UA is absolutely held accountable for the severe injuries caused to the doctor, and should also be held under scrutiny for whether human right violation and racial discrimination played in the role in this incident. I sincerely hope justice can be brought out from this incident, and laws be passed out to protect the right of passengers in overbook flight. UA should receive high penalties in this incident as a warning to other airlines mistreating passengers. UA is deserved to be removed from Star Alliance service standard, and aviation magazine award ratings, as current standard does match up.
lbflight
Burke Files 1
I do not buy the racism at all. From my experience, they treat everyone the same and that is why I will never fly them again.
MikeMohle
Mike Mohle -4
Yeah, racism.... Play that card!
SSWAG
Jeff Kramer 6
Racism or not, what UA did was totally unjustifiable from a human standpoint. I'm getting really tired of hearing the vast minority of people say, "He should have left the plane w/o argument. He violated the law!" Over 90% of the comments I've read this week on FlightAware, AOPA, EAA, Facebook, etc. have agreed that what UA and the security officers did was poor judgement.
hloraine
Hugh Loraine 7
So, this is the service that United provides it's customers. I will never make a reservation with United and will discourage anyone from doing so. Dragging a passenger from his seat to make way for someone else. This is appalling.
rapidwolve
rapidwolve 3
It is Hugh...but what is more appalling is that this was done to get their own employees to work.
picturetaker
Christian Parada -2
United didn't drag this guy off the plane, the Chicago Police Department did.
dabeed
Dave Fisher 7
"United didn't drag this guy off the plane, the Chicago Police Department did." United is responsible for what happens on their aircraft. The cops were following orders from United. That being said, I think the cops committed an illegal assault and should be charged.
davidrbarnes
David Barnes 4
This is incorrect. The responding personnel have been widely reported to be "Chicago Aviation Security Officers". They were not CPD.

http://theweek.com/speedreads/691568/chicago-aviation-security-officer-leave-after-united-airlines-passengerremoval-incident
picturetaker
Christian Parada -2
The guys at the :35 second mark of the video sure look like cops, and even if the guy who dragged him off the plane isn't CPD, it's still not United Airlines dragging him off.
davidrbarnes
David Barnes 5
And the security guard at the mall wears a badge, a gun, and has a uniform that "looks like cops", but that doesn't make it so. The TSA, the same way (minus the firearm).

I agree that United didn't do the actual hands on dirty work, and I'm sure the Department of Aviation will be party to the suit, but United made the call to summon the security force.
Ruger9X19
Ruger9X19 0
Except Chicago Aviation Security Officers are a law enforcement authority with arresting authority, they just are not issued firearms like the CPD, and the mall security guard is not law enforcement.
MikePetro
Mike Petro 6
So since Gestapo agents dragged Jewish people out of their homes in the middle of the night, Hitler and Himmler were not responsible for it? Great logic!
rapidwolve
rapidwolve 2
Department of Aviation security police were the party involved...they are unarmed, but still a "police" force at O'Hare...and the 3 of them have been put on "administrative leave"...as long as United called them to "remove the passenger", United, in essence, dragged him off the plane.
Bernie20910
Bernie Behling 12
And in other news, United will be retiring their "Fly the friendly skies" slogan in favor of the perennial favorite, "The beatings will continue until morale improves." This classic is already being accepted and enforced, as you see here in this initial rollout report.
PlainSpeaking
Brent Bahler 12
At least he wasn't wearing leggings.
Usher73
Usher73 6
I'm no cop or lawyer, but this looks like a criminal offense against this man.
WigzellRM
Ralph Wigzell 6
An airline I worked for had a better solution. The airline had the captain ask over the PA if any passengers were willing to disembark in return for a business seat on the next flight and a free ticket to use in the future.
jwills8606
James Wills 10
I wonder what would have happened if ONE - just ONE - passenger had stood up, blocked the aisle and said, "You thug bastards; you're not taking him anywhere."

It's awfully hard to carry on a fistfight in a confined space like that. My bet is that, as soon as they went after him, about half the airplane would be on THEM.

Maybe not. It's a good fantasy, though. I despise bullies, uniformed or not.
rapidwolve
rapidwolve 1
What would have happened?...that passenger probably would have been cracked upside the head and dragged out also.
N3055C
Joseph Crecente -1
or if just one had stood up and said "I will take the compensation and fly later."
AWAAlum
AWAAlum 5
If anyone is brave enough to fly United in the future, at least they won't have to worry about being bumped - they'll likely never have an overbooked flight again.
Highflyer1950
Highflyer1950 5
Simple solution, last ones to check in at the gate just don't get on. Once all the seats are full with revenue paying customers, close the flight, push back and go. Deal with the oversolds in the terminal not on the aircraft! The gate agents are there to assist with the overbookings and at worst, they will send you to the customer service desk where you will be reimbursed, rebooked and fed.....so to speak. Yes, the airlines overbook, but only because the idiot passengers who don't show up for their flights either don't call, don't care or a combination of both! More to the question is Why this guy.....low yield seat maybe?
Bernie20910
Bernie Behling 9
This was not a case of overbooking, it was a case of United needing 4 deadhead seats on an already full and fully boarded flight. Boarding had already taken place.
mariofer
mariofer 5
Spot-on. This is nothing more than a gate agent who overlooked how many deadheads were on the passenger list and tried to fix the blunder by pulling someone who had been cleared to board off the plane. Deadhead travel is not planed on the last minute before closing the doors.
FrankHarvey
Frank Harvey 8
A single deadhead might be necessary for sickness or an unfit crew member reporting for duty, in this case it appears to have been an entire commuter flight crew. Their movement should have been planned at least a week (or even a month) earlier and their seats should have been scheduled then.
rapidwolve
rapidwolve 1
It's always been at the boarding area/gate...this article got edited..read my second comment in post up above.
reschief1
Jim Leonard 5
The only deadheads are in corporate headquarters of UAL.
Highflyer1950
Highflyer1950 9
I'll probably get jumped on for this but, SOC should have known well in advance about the DH crew unless it was a last minute show at the gate. This is the problem when DH crew just show up and expect to be boarded under the guise that they have to go because the are an operating crew for a future flight, it places the board agents in a bind. Many of these DH are going to work but live elsewhere, well too bad. There is a big difference between going to work using standby passes and an immediate requirement by the airline to get a crew somewhere to rectify an issue downline. The customer should never be inconvenienced once boarded. Personally, United should have just offered an explanation and given substancial compensation for anyone giving up 4 seats..........if the crew were just going to work on their own time using their airline as transportation, well the airline isn't going to pay anyone for that.
dee9bee
dee9bee 6
Bear in mind that this wasn't UA 'Mainline' but one of their regional affiliates. Check out FlightAware KORD-KSDF. It could have been a last minute thing, along with a lack of communication between what are actually two separate airlines. Still shouldn't have happened as it did.
rapidwolve
rapidwolve 7
It doesn't matter if mainline or not...remember last week and their "leggings" fiasco..."employee's. employee's family and company representatives are expected to adhere to United policy and follow those policies"...Republic represents United when flying their United Express...and a last minute thing does not constitute and even less need for "smack and grab" of a passenger!
dee9bee
dee9bee 3
In the past, I've flown for both a mainline airline and an affiliate. Trust me, they are two different things. You have a point, the flying public sees them as the same thing.
artminburi
art kochaphum 1
thank you
artminburi
art kochaphum 1
bad idea that make money for all airlines
artminburi
art kochaphum 1
At first report I was thinking it a mainline and then it come to light Wow Wow I work at SFO with UA EX/ Skywest people long time ago( 14yrs )United CEO should review the relationship with contact airlines But I guess making money (revenue) for United is the fist priority for the CEO soon all this code share are next mark my word passenger who fly on UA/ANA and ANA/UA if they think it the same Airline it could all backfire soon good luck who ever come up with this "BAD" idea for flying public..all way look at your ticket : Operated United or ANA " then you know whose crew are flying the flight :(
tnjimbob
Jim Highfill 8
I guess United will not reuse "fly the friendly skies" as their ad slogan.
jmtflyer
jack slide 8
Or they can add" fly the friendly skies and we will add 2 black eyes".
wopri
Wolfgang Prigge 11
Their new slogan is "Not enough seating, prepare for a beating".
scott8733
scott8733 11
Another great one I read was: "board as a doctor, leave as a patient". I almost peed my pants laughing at that one!
babyracer
babyracer 8
Another one is "We put the hospital in hospitality"
lbflight
Burke Files 1
Priceless - absolutely priceless.
rapidwolve
rapidwolve 1
OMG that is classic...You have got to tweet that 1...and send it to news agencies twitter..LOL
scott8733
scott8733 4
.......and somewhere today, Ed Bastian & Gary Kelly lit a big cigar. Computer outages are one thing....having some goons knock a pax unconscious and drag him off is another.
gilgraham
gil graham 4
United has no love for their customers in my experience. Years ago, I, along with about 20 other people missed a United flight when it left the gate 25 minutes EARLY!. (one poor guy who had boarded disembarked to use bathroom in the terminal and got left behind) I wasn't too upset until the ticket agent snickered at us when rebooking us on the next flight. It had to do with a current Union strike. Farewell United!
artminburi
art kochaphum 4
Just to let you know it very hard to take a full-fare passenger off the airplane..along with passenger all ck in bag have to off load it take time to look for bag and it take time to locate ..passenger and bag travel together FAA/TSA/DOT rule ...Who ever make this ----decision costly mistake :( I think it bad that Republic Airway are not get the bad publicity at all AND they are the one that caused all this bad matter pls remember remove the revenue passenger are caused a delayed plus a report must be written..So sad for UNITED who have well over 82,000 workers
tomhines
Tom Hines 4
Muñoz's response gives new meaning to the verb "reaccommodate," as in "Don't reaccommodate me bro!" Probably not safe to use a taser in the cabin.
pm177073
Philip Mitchell 4
US 3411 is an EMB 170 with 2 cockpit jump seats and 3 FA seats.
Were all the crew seats occupied? If not, 3 of 4 DH crew could have been "accommodated" leaving 1 PAX volunteer. Have to wonder if this was an "operational emergency" DH crew or not. Discuss.
Crash501
Les Ede 4
United employees should be responsible for getting to the job on their own...not on the backs of passengers... I hope that doc owns a good portion of United when the dust settles....we are retired now and ready to travel... you can bet it won't be on United the outrageous airline....
redcataviation
Sidney Smith 3
All the major airlines in their zeal to get rid of ALPA and other senior pilots signed deals with every contractor/code share outfit they could find. The Skywest, ASA, Republic et.al. they may fly the colors of the majors but their training of ground personnel is just above a big box store or fast food employee. There is zero accountability from bottom up.
birtsjoe
Joe Birts 3
Think Costco trains their employees better.
redcataviation
Sidney Smith 3
Costco personnel not included, they can actually help you find things, it was a generalization.
artminburi
art kochaphum 1
You are on target all so the airline will make more $$$$$$$$ at lower cost the fly a mainline :(
ArthurNetteler
Arthur Netteler 3
Back in 1986 (As a Pilot) I intervened between a Gate Agent and a Customer on a totally different Airline, then I worked for. The Gate Agent was TRYING to force a LARGE MAN to buy two seats on an Aircraft that DID NOT HAVE FOLDING ARM RESTS! When I injected that FACT to the Gate Agent she said she was going to CHECK, and never came back. In fact a different Gate Agent showed up and gave the man a FREE FLIGHT Voucher. And he apologized profusely to the Customer. You guessed it, United Airlines! They are the INDUSTRY LEADER in HATRED OF THEIR OWN CUSTOMERS! JUST MY PERSONAL OPINION!
yr2012
matt jensen 3
The airline chose the wrong approach - up the ante and not have CPD beat up paying customers. When you buy a ticket you are entering into a contract. No matter who you purchased the tickets from, UAL set the price. Supposedly they guarantee you a seat. If bumped you are supposed to receive immediate cash payment or a check and a seat on the next available flight within two hours. That's the key wording - two hours. As Mary Schiavo spoke of yesterday - there is a passengers bill of rightshttps://www.transportation.gov/airconsumer/fly-rights
rapidwolve
rapidwolve 4
United took not just the wrong approach but totally buggered foot in mouth approach...apparently airlines are NOT allowed to bump fare paying clientele for non-fare paying clientele and this includes employees who are deadheading...glad I'm not a United OR Republic Airways employee.
yr2012
matt jensen 2
They're not supposed to do a lot of things, but they hide behind expensive attorneys
rapidwolve
rapidwolve 3
United's attorneys will not be able to extract United's foot from its mouth this time...and I think because of their stupidity, it also just opened a huge magnifying glass on the whole airline industry that attorney's will no longer be able to "justify and cover up".
sccole76
Shelley Cole 3
Check out what Delta did today: Quite a few perks, including up to $2,000 in tickets.
SWEATINTHSWAMP
SWEATINTHSWAMP 3
Maybe they'll show the incident on video as an attachment to the safety video stating "this is what happens at United when you don't comply with my request". Imagine how the "Doc" really felt after taking off his shoes, being groped by TSA and then told to get out of his seat.
yr2012
matt jensen 3
The hits just keep coming. Now there's another story coming out of Kali, about a man rousted in F class. Should be an interesting week at UAL's Chicago base.
https://www.yahoo.com/news/united-airlines-passenger-threatened-handcuffs-073030438.html
djnorm
djnorm 3
It would seem that someone has finally done SOME homework. The caption on the photo uses the word 'overbook', but the rest of the article seems to have connected the dots that many on this board have already connected.
https://www.inc.com/cynthia-than/the-controversial-united-airlines-flight-was-not-overbooked-and-why-that-matters.html
Bernie20910
Bernie Behling 2
Probably read it right here and repeated it. This IS a site that the "media" turn to when they need information about "those jet things".
BarnBuster
BarnBuster 3
Oscar needs to work on COMMUNICATING with his employee's, what is and is not acceptable behaviour in managing difficult customer situations. shame shame shame
isaacvogelzang
Isaac Vogelzang 7
Thought of a good slogan or ad for Southwest or Delta (or Jetblue or Alaska) that would say "We beat our competition, not our customers!"
rapidwolve
rapidwolve 5
Oh this is really good how Oscar Munoz, United CEO, defends United's approach to the situation.
http://www.msn.com/en-ca/news/world/united-airlines-ceo-passenger-removed-from-flight-was-disruptive-and-belligerent/ar-BBzIbtW?li=AAggFp5&ocid=mailsignout
The man was disruptive and belligerent??..why is it the other passengers painted a completely different story?...and you forgot to mention 1 small detail of the flight Oscar...it was operated by Republic Airlines on behalf of United.
joelwiley
joel wiley 7
He became disruptive when objecting to being forcefully dragged out of his seat. Am reminded of "he started the fight, he hit me back".
No way to put a good spin on the ugly incident. Mr. Munoz would have been better off chartering for the 4 staff - treat them like UA executives rather than UA pax.
666adt
Andrew Turnbull 8
Yeah, throw scalding water on a passenger and then stick him with a cattle prod, then when he becomes agitated throw him off the plane for being "disruptive".
rapidwolve
rapidwolve 4
Agreed joel...love it the way he makes it "the passenger started it" solution...the dumbass would have been better off "no comment until a full investigation is done"
amiablebird
Ed Merriam 3
surprised they haven't "corrected the record" by putting bots and shills on every conceivable forum to pretend to be passengers on a flight telling us all how things *really* went down
dav555
dav555 5
This is just the latest in a long string of airline abuses where their customers are concerned. I made the decision 5 years ago to never fly domestically again after an awkward and easily avoidable incident involving Southwest. I just got tired of paying a lot of money only to be treated like a head of cattle by the airlines and having to tolerate many passengers who were just plain inconsiderate or downright rude.
1rhuff
Robert Huff 4
We all know the facts now and this is just so wrong on so many levels.
United "needed" four seats for supposed crew members which are essentially "free" seats and actually write-offs.
So to take revenue generating passengers and treat them thus leaves us to wonder what else has United done to the paying passengers in their own self-interest.
Just wrong on so many levels.
Highflyer1950
Highflyer1950 2
Agreed, and further to your point, employees are non revenue, whether working or travelling for pleasure. In the "rules of Carriage" which someone pointed out, United explicitly says that a non rev cannot displace revenue passenger who by way of a paid ticket has a higher priority. Since this was a fully booked flight, not oversold, but full, the volunteer by force issue is not valid. Unless these four employees ran up to the counter at the last minute, in which case, sorry the flight is full would be the correct response. If however their standby/ deadhead travel was known more than 30 minutes in advance, the gate agents should have held 4 seats, gave denied boarding compensation to the 4 left behind and that would have been the end of it. We also cannot have vigilantes running amok on an aircraft as one poster suggested. Disobeying a crew member and the repercussions that follow, usually falls under the guise of "you are doing something disruptive" and will be removed, by force if necessary......this was not the case, in my opinion.
FlyYX
FlyYX 0
So when the crew had to take a later flight and got to their destination and then boarded that flight with passengers and then calculated their time and now they are over so that flight is now cancelled and then we would have a bunch of people on this board saying that their flight was cancelled because the crew timed out.And oh how can this happen I'm never flying (insert Airline here) again! This happens all the time. Just so happen this time some idiot decided to stand up and not do what they told him to do and thought he was entitled to be on aircraft and people took a video of it. But next time listen to what the crew is telling you and airport security oh sorry airport Nazis. And you won't get knocked out and Drug off the aircraft.
rapidwolve
rapidwolve 0
So we are all just suppose to bow down and let the airlines, and rent-a-cops do illegal crap to us and take it?? BS...He didnt even need to be asked if you read earlier comments, and he said "I am doctor and must be at hospital in morning".!!
Ruger9X19
Ruger9X19 1
Yes, the proper place to take the grievance is any of the following: customer support, media, mediation, a court room. You are not entitled to hold up the 200 other passengers or inhibit the airlines business.
rapidwolve
rapidwolve 2
No..we arent suppose to just bow down to their tactics when seated aboard an aircraft UNLESS being disruptive or abuseive before being "talked to" by flight attendants or crew (eg being drunk and beligerant)...the 70 other passengers seemed to be on his side for the most part, even after the fact...as soon as he said "I am doctor and need to be at hospital in morning" that should have been the end of it!..if the airline wants to act like jackasses, damn straight Im gonna inhibit their business for my rights!
Ruger9X19
Ruger9X19 -2
1)It's not bowing down, you literally have no right to remain on another's property after being asked to leave. 2)Out of all those supportive passengers none offered to leave in his place. 3) Contrary to what they taught him in med school, being a doctor doesn't make him more important than any of the other passengers.
rapidwolve
rapidwolve 3
It is bowing down if Im doing nothing wrong and already seated...it was too late for those passengers that supported him after they started dragging him off the plane...and yes a doctor who has to be at a medical facility in the am is important..
Bernie20910
Bernie Behling 3
You are wrong. The man had a legal right to that seat. He complied with the terms of the contract of carriage, United didn't. That contract gave him the right to say no to any request for him to give his seat to another person.
Ruger9X19
Ruger9X19 -2
And the place to assert the "right" is in any of the following: customer support, media, mediation, a court room, not on the aircraft.
patpylot
patrick baker 4
watch for united's pr and legal team to begin the smearing process, making the doctor the bad guy, not their own internal polices and lack of institutional control. The Ceo of united is on shaky ground here.
davidrbarnes
David Barnes 4
It's already been/being done. CEO's leaked internal email was all about blaming the doctor. A few news sources have started reporting on the doctor's background and past. Some believe that UAL is responsible for the "opposition research" that uncovered this information.

http://www.huffingtonpost.com/entry/united-ceo-letter-employees_us_58ec9516e4b0c89f9120edc0
and
http://www.freep.com/story/news/local/2017/04/11/david-dao-passenger-removed-united-flight-doctor-troubled-past/100318320/
georgeadeveray
George Williams 4
This is NOT United's fault. The security company and the city of Chicago are at fault here.
ggbarbieux
Gérard BARBIEUX 4
scandaleux

que fait le commandant de bord????
cgh2430
Chris Hicks 2
When one considers the complete loss of dignity that is required to fly commercially these days, it's understandable why a man refuses to give up his seat, once he's already seated, having gone through the gauntlet and the hours that burden air travelers today.

Shortly after 9/11, GW Bush said something to the effect that 'we must not change the lives we live, otherwise the terrorists win'.

Frankly, the TSA goons concern me more than some terrorist. They have become a certainty; our 4th Amendment rights - stolen from us. Pray that our society can come to its senses.
Maustintx
Maustintx 2
As in most organizations, the leadership is (should be) responsible for the culture of its organization. In this case I believe the culture of the airline is not one of the customer comes first, but rather, the company profits come first. That said, I think that in order to change the culture, the management needs to change... i.e. The CEO should resign. I flew Continental for many years and can say from personal experience that United doesn't have a clue as to the level of service that Continental provided. United seem to have disposed of all the great things about Contiental and kept the worst of United... No disrespect to the employees of either, they are just a refelection of the culture of the leadership. If we as a traveling public let things like this continue without letting the airlines know how completely incensed we are, we'll just get more of the same in the future.
jbsimms
James Simms 2
@ first, .I thought it was just another holier than thou Doctor not wanting to fly w/the unwashed masses. Then I I found out the rest of the story. Remember this gem & followup from a few years ago?

1. https://youtu.be/5YGc4zOqozo. 2. https://youtu.be/h-UoERHaSQg

Also, United has a bad rep for killing otherwise healthy pets while in their possession during transit.
btweston
btweston 1
Crazy what you learn when you actually read things.
GerryKlappe
Gerry Klappe 3
# 1, No-one should be removed of an airplane once it has loaded.
# 2 If an airline employee has to be somewhere then put the employee on the next flight with any airline
# 3, If a client has to be removed, next time do it from the front of the airplane, in other words, do it from the first class and see the reaction then.
patpylot
patrick baker 3
this action against the passenger is assault, a felony, and I am waiting for the "security guy dressed in blue jeans" to be arrested, identified and put in jail.
bdicjane
Bobby Caudill 2
All I gotta say is, if United offers you $800 to change plane. DO IT! Cause those fools are about to open up some whoop ass.
flyingarmadillo
Jim Yahr -3
Actually, if you read all the reports, it's more like - if you take the vouchers, don't change your mind and try to get back on the plane. Which is what Dao did when he found out he was going to have to overnight. United handled it poorly but the guy sealed his fate by getting off, then trying to get back on.
Bernie20910
Bernie Behling 2
Are you for real? The man was beaten and dragged off. He didn't accept the vouchers and then try to reboard. No one accepted the vouchers, which is how this whole fiasco started.
preed66617
Pat Reed 2
Solution; Have the flight attendants deplane. The 4 pilots could then take on their duties, work the cabin and arrive where they are needed. No drama in the cabin. The attendants can be sent on a later flight or just kick back until the plane comes back. Simple.
drrudolpho
Rick Nottke 2
Why was the "security guy" (who knows what this stormtrooper's exact title is) wearing jeans? Are jeans now an official part of his uniform?
Bernie20910
Bernie Behling 0
Very likely off-duty LEO picking up some extra cash as armed security.
tyketto
Brad Littlejohn -1
Chicago ASO is made up of part-time and full-time LEOs working their second job, not their main job as LEOs. They are there to complement and assist federal LEOs at the Chicago Dept. of Aviation's airports.
Bernie20910
Bernie Behling 0
I'm not sure why you replied to me. I know it's very common for LEOs, off-duty from their regular job, to take on part-time work as armed security or with other departments, which is what I'm seeing here.
dabeed
Dave Fisher 0
I believe he was a plainclothes officer.
rapidwolve
rapidwolve 2
Here is an interesting article about "the ripple affect" this may have cost...not only United but other airlines and their Star Alliance partners..sorry it is a subscription site but it's the free section and I find a some of the articles interesting reads...I also find their URL almost as long as a novel.

http://atwonline.com/blog/united-bumped-passenger-video-damages-all-airlines?NL=AW-05&Issue=AW-05_20170411_AW-05_573&sfvc4enews=42&cl=article_3&utm_rid=CPEN1000003191950&utm_campaign=9508&utm_medium=email&elq2=736a62f7854143a19fe771eb50594491
redcataviation
Sidney Smith 2
This just in from CEO Munoz, "I wish I was back on the railroad."
victormgbaeza
Victor Baeza 2
There is no excuse for this, United sold all their seats, then 4 employees came with urgent, sorry: buy tickets in other airline, not ever attempt to take away a seat from someone who already paid for it! I'll never used United in my life!
Bernie20910
Bernie Behling 2
Well, the United shills seem to have arrived, trying to spin this any way they can to make Dr. Dao look bad and the crew and cops look like patient angels. They're a little late arriving though, and all their efforts are doing is making United look even worse for the smear campaign. All I can say is that someone high up at United really, really must be a contortionist, because I can't even picture how they could have both feet in their mouth while their head is so far up their ass.
RDLoven
Richard Loven 2
Too many fools. Unfortunately a fool from United called security and got more fools involved. It's like Algebra you keep adding minus's things go backward instead of ahead. If the guy was a 300 lb. Bears' Linebacker instead of a short Oriental I am sure these pseudo tough security guys would have moved on to easier picking. In the old days you would never take someone's seat away from them, much less someone smaller and older. We're lucky this wasn't some "Little Old Lady.
FlyYX
FlyYX -1
A little old lady would have more common sense that generation didn't think they were always a entitled to everything. And as a heavier-set person when I was on a flight from Den back to MKE was on a flight on crj 200 when a bigger guy had to sit next to me which did not bother me but I was squished on the window was talking to the guy real nice man but they had him move behind me to a row by himself and moved​ the other passengers on the flight to other seats. Nobody said no on the flight and there was no confrontation and yes it was a United flight. Work in Denver for about a year going back and forth from there to Milwaukee and quite a few times hey crazy passengers. On a crj 200 in the PSU unit one side has 3 oxygen masks and the other side only has two had to move to the left side because it infant in arms the crew had me move and after a few minutes a passenger came on board and went crazy because I was in her seat I told her no problem I would move again and that the crew had me sit there that did not satisfy her and she wanted me removed from the aircraft. I was a must ride she gave all kinds of excuses that she had to sit by a window I told her it was fine that I would move but she still didn't like it. The whole flight all she did was read a book and complain that I was still on board and tried to take her seat. I guess I'm a bad man A very bad man. Lol
usrepeaters
Rob Palmer 1
My initial reaction (and I confess to being reactionary) was: Why doesn't the governor of Kentucky or the Mayor of Louisville order a stop to all United passenger service to their state? Do they have authority; or does the FAA have to enter into this? Plenty of other airlines can fill in, and the justification would be to protect citizens of Kentucky from being roughly treated and injured by this airline, United or Republic, whoever it is. Possibly the above mentioned politicians are not REAL people.
NGerhards
NGerhards 1
Can't continue to repeat the obvious but what I do see that is obvious that everytime I see a video of the so call authorities struggle and hurt the passenger while pulling them out of the seat getting caught up on the aisle arm rest. You'd think they would raise it. Yes it can. The seat rest isn't built to be raised by the passenger's leisure but nevertheless it can. There is a latching lever underneath toward the hinged portion. Just raise it. It makes it a straight clean path to allow the passenger to be vacated. Less injury. I hope someone can be smart enough to put this in training and the protocol for the police et.
FlyYX
FlyYX 1
Not all the new Zodiac slimline seats are like that on rpa 170s
lbflight
Burke Files 1
When I heard the news I knew it had to be United. I fly 150,000 miles per year and I always avoid United. My experiences with the airline have been uniformly bad and all centered around the employee attitudes. But here is a suggestion for the future, when you need a seat or two on a flight try making this announcement "Hey we need an extra seat or two is anyone here willing to give up their seat for $500 voucher and a seat on the next flight?" I am not making this up - many other airlines use this and it works. I have taken the voucher a few time too. It is simple, no mess, no fuss, no misuse of law enforcement to settle what is a commercial contract dispute.
DELTA8
Mario Gxx 1
Saddly events,I am sure that now they will review those ancient policies that have left a bitter taste to UA.
captain39262
frank serra 1
I have just received footage of the most disturbing act of violence that the police use to have their way with the public and it's the fault of us air for over booking in the first place as a pilot iam appalled by this action
Scjemail44
Sam Johnson 1
Why was this person selected over all of the other people on board?
avanha
Andre Vanha 3
Airlines have a lot of discretion in who they choose to bump, and can use fare paid, membership status, time of check-in or other factors in their decision. It makes business sense to bump economy passengers first, over higher fare classes.

However, from a customer service standpoint, involuntary bumps are the worst option. You'd think they'd have tried harder with with compensation before calling in security.
HNL25
Brian Drewry 1
I have heard that some airlines remove people involuntarily based on the amount of the fare. The lowest charged ticketed passenger is the first to be removed. As for UA, I am not sure of their policy.
tyketto
Brad Littlejohn 2
Amelia Earhart did a news article on this earlier tonight.

http://www.9news.com/news/local/verify/verify-can-an-airline-kick-you-off-a-flight-thats-too-full/430168875

UAL's policy is the same as DAL's. From that article:

Delta's contract gives priority to first-class passengers, frequent flyers, unaccompanied minors, passengers with disabilities and military members on travel orders. After that, passengers with boarding passes get priority over those without.

United's policy is similar to Delta's.

People with disabilities and unaccompanied minors "will be the last to be involuntarily denied boarding if it is determined by UA that such denial would constitute a hardship."

Then, United looks at the price you paid for the ticket, whether you're a frequent flyer and what time you checked in for the flight.

Basically, it pays to join the airlines frequent flyer program and check in for your flight early.
birtsjoe
Joe Birts 1
Wouldn't be surprised.
rapidwolve
rapidwolve 1
Eanie Meanie Miny Moe, you're the first who has to go"
joelwiley
joel wiley 1
Maybe it's just the way the do things in Chicago? Overbook & drag-off?
Bernie20910
Bernie Behling 5
There was no overbooking here. The doctor had already boarded. The flight was simply sold out, not overbooked. United then needed to deadhead 4 crew, and wanted to put them on this flight, so they needed to get 4 pax to give up their seats. The rest is history.
ugotkevin
ugotkevin 1
I was a dispatcher for one of United' express operators so let me just share some info as it sounds like a lot of commentators aren't airline people.

1. Reserve crews get called to dead-head at the last minute all the time. Usually crew scheduling knows about it in advance but sometimes it's a last minute thing. To put the crew on the flight scheduling has to either reserve a seat for them in United's ticketing system (usually how it's done) or get them added to the dispatch release. If they get a ticket the flight is now oversold and if they get added to the dispatch release it's now an operational requirement.

2. Dead heading crews get a seat. They don't get forced to sit in the jump seat but they can choose to do so if they feel like being nice. Flight attendants can't ride in the jump seat.

3. When a crew is deadheading they are working. We don't deadhead crews with other airlines (even code-shares). If the flight hasn't left yet, we'll tell the gate personal these guys are getting on. We have sent crews on 6 hour cab rides before but only after the flight has left.

4. I don't know how Republic does it, but my company had a priority boot list if there were no volunteers. I don't remember the order for everything but the lowest on the list were those who get their tickets at the ticking counter and next are the ones who print their boarding passes from an airport kiosk (hint hint, don't do that).

5. No one likes crew-schedulers, it's the most thank-less job on the planet.

6. Not one of the employees involved actually worked for United Airlines.

So my thoughts. Everyone is mad at United Airlines, but this very easily could have been another carrier (such as SkyWest flying for American). Also I thought that actual city police get called out for unruly passengers? The Airport Authority needs to have a talk with their guys to not bash people's faces on arm rests. What's wrong with the classic zip tie and carry them out?

Last thought. The good doctor may be smart but doesn't have a lot of common sense.
rapidwolve
rapidwolve 2
Firstly a lot of "commentators" on here are airline folk...seeing as those were the "rules" you folks went by, it's no wonder United have issues...flight attendants are allowed to ride in the jumpseat, deadheading crews are NOT working for if they are, chances are 9 out of 10x they will be overtime allowance of the 9-14 hrs AND the pilot will not have had the mandatory minimum 10 hrs off between flights...you are correct it wasn't United aircraft BUT as United said last issue they had, they are responsible for employee's, employee actions and anyone else representing United Airlines...in this case, Republic was representing United Airlines.
After reading what you folks followed as far as pax etc, I have a feeling there may be further investigations take place.
scubaboy3c
Steven Williamson 0
As the song goes, he fought the law, and the, law won. The battle to stay in his seat that is. I now refer to the good Dr. Dao as "Dr. Owww".
rapidwolve
rapidwolve 1
I am done posting in this particular squawk...we are now getting "employees" who condone the actions of the cabin crew and "security cops" and love bringing up this doctor's past...GET OVER IT...The Dr's past is the past, the flight crew and "security cops" messed up and so did United in their handling of the situation...Republic Airlines is also at fault!
To my fellow aviation enthusiast who don't condone it and couldm't care what happened in the distant past of a fellow human, keep going forward.
Doobs
Dee Lowry -1
I'm done with you. You and the others don't get it! Have a great nite. Over and Out!!!!!
robin58
Robin Barleycorn 1
UA definitely had a PR problem, but by the same token, surely people realize the person besting up the passenger wasn't an employee of theirs? The airline personnel mishandled the sitstion, but they called airport security to remove the passenger, rightly or wrongly. I would really doubt they said hey y'all come beat this man up and drag him off the plane for us. Their liability in a court of law upon appeal will probably get substantially reduced and the onus will end up on the security which I assume is the City of Chicago? It would be no different if a homeowner called the local police to remove a trespasser who the friendly blue uniforms then decided to teach a lesson. The homeowner wouldn't be the transgressor.
ellerd1
don eller 4
No, your analogy needs some more thought. This is more like you had a dinner guest, and a relative showed up unexpectedly for dinner and the host called the police to remove the dinner guest who refused to leave part way through dinner. And police arrive and beat up your guest and dragged him from the house in front of all your other guests and family.
It would not have happened if the police had not been called. There were other options not utilized. And you wonder why your guest that was dragged off is still pissed at you!
SSWAG
Jeff Kramer 3
Sounds about right, Don. But that haven't said, UA is still responsible for calling security guards to have him removed. Thus, the "dinner guest" would still be pissed at the homeowner.
ellerd1
don eller 3
That was in my point...It would not have happened if police had not been called (..by homeowner/host), so naturally the assaulted guest would have grievance against the host/homeowner.
robin58
Robin Barleycorn 2
Well yes clearly they would be mad, as this passenger has some right to be. In the example of an uninvited houseguest, well... doesn't that constitute trespassing at that point? The reality is, the fine print on an airline ticket, as terrible as it is, sides for a large extent on the side of the airline.

Maybe a better analogy would be, try going to a restaurant where it always says they reserve the right to refuse to serve someone, if a customer refuses to leave, cops get called, at that point the handling of the situation is outside of their direct involvement, they are merely enforcing their rules you've agreed to when entering. The exact same way that when you get on an airplane, you agree to the terms on the ticket.
canuck44
canuck44 1
(Duplicate Squawk Submitted)

The moment a screaming 'doctor' was KNOCKED OUT by cops and dragged off an overbooked United flight

United probably will not use the footage from other passengers for their commercials...hard to believe an airline can be this tone deaf in an era when every passenger has a telephone with video capability.

http://www.dailymail.co.uk/news/article-4396986/Passengers-film-moment-police-drag-man-United-plane.html
jlyount
John Yount 1
Thug Air. Never like United (Thug Air) Its been off my no fly list for years.
gerardogodoy
gerardo godoy 1
It shows the chaotic US Airlines Management situation. This airline should be fined millions by the FAA but with the corruption as lively as it is in that country who the hell cares.
jkcooney
Joseph Cooney 0
Before being quick to crucify United keep in mind that they always call for airport security to do the actual removals. I'm sure they had good reason. Too many people are obnoxious and believe themselves immune from any discipline for failure to follow flight personnel's instructions. Little do they know.
NewNole2001
Ashley Grant 3
I take it you haven't seen the videos that have since been posted showing the man being very polite before being brutalized by airport security. The man was not obnoxious in the slightest. He simply refused to give up his seat as he had already boarded.
rapidwolve
rapidwolve 0
He also mentioned he was a doctor and had to be at hospital in the morning...at that point in time, this mess would never had happened, if the crew and "security personal" had put their brains in gear before their mouths and bodies went into motion..."I'm sorry sir, we did not realize this"...that and the fact that the fourth "employee" could have rode in the empty cockpit "observer's" jumpseat....so yes..crucify United, Republic and the security personal!
FlyYX
FlyYX -2
I know when this was going on they didn't know but the doctor is a hack. Trading prescriptions for gay sex. And as far as the jumpseat they cannot just put any employee on it they have to be trained if there is ever an emergency.I had to do this training myself at YX RPA and F9.And I worked in MX and yes this has happened to me before where they had to make room for me on a flight and they had to let a passenger off and let me on is this fair for the passengers no but every time that I have done this at least with me they have compensated the passenger. It's the airline's dime and if it's an inconvenience to one passenger at that moment. But if I did not get on it would be a inconvenience with over a hundred passengers and a flight being cancelled or another aircraft having to be reassigned and take a heavy delay.Then more people would be mad and crying how could this happen. Anyone that has not worked in aviation industry does not know how many excuses people make to get on a flight and why they're late or have to be on it. Yes I'm sure that some are legit but most of them are not and you have to take care of all the snowflakes.
rapidwolve
rapidwolve 3
They don't "have" to make room for deadheading employees and as a matter of fact, cannot "shove" paying fares out of their seats for a deadhead..it's up to the airline itself to get "deadheads" to their destination WITHOUT paying pax disruption (and that is straight from an airline exec I know)...the doctor's past has NOTHING to do with this present situation, and flight attendants are instructed to total aircraft safety including cockpit procedures.
skorki99
skorki99 0
As a Captain, we do our best to get you to your destination. All we ask is that you be civil and treat us with normal servility, as you would expect us to treat you in everyday life. Nothing more and nothing less. The Crew has a job to do just as you do in your job. Give us the respect that you would give to everyone else you deal with, and the arrival at your destination will be a non event. We, as your servants, guarantee that our training and continuous Check rides and Exams, will get YOU to your destination without any discomfort. People like this so called Doctor, who lost his license due to some reported so called unathical behavior involving minors, can by a singular event, Degrade the Captain's authority, is a really big deal in my view. If the Girls asks you to get off our flight or, in the air, to sit down and behave, she is representing the Captain, and anyone disobeying her wishes, is acting against the Captain of the flight. A very dangerous Event!!!
I respectfully, Rest My Case!!!!
BDaleR
Byron Russell 3
"All we ask is that you be civil and treat us with normal servility..." Really? What is normal servility?

Webster's Dictionary definition:

1
: of or befitting a slave or a menial position
2
: meanly or cravenly submissive

Yeah, that about sums up the experience of flying these days.
rapidwolve
rapidwolve 1
Curious how we are to respect you, when you disrespect a fellow human...WTHell cares about his past!!!...and not all orders from flight attendants are at the captains wishes!
Doobs
Dee Lowry -1
Do you know exactly what happened? I don't think so. All we saw was the Cell Phone Video. Do you know what happened prior to that video? I don't. But the crew did and they contacted the Captain. He or She made the decision to remove the passenger which....again is the protocol whether he or she is on board or not. I personally don't agree how Airport Security handled the situation but a passenger, like the Captain said, you don't degrade the Captains authority, nor do you degrade the Cabin Crew authority. It's a given. Like I've said before...look up the FAR's on complying with Crew Members demands. You don't comply...off you go!
Doobs
Dee Lowry -1
I rest my case too, Captain! Again...very well said. You are the Commander and Chief of the Airplane, Crew and the safety of the passengers. I salute you Captain. I'm a retired 30+year F/A with UAL.
Doobs
Dee Lowry -1
As an after thought, for those who don't understand the Aviation protocol...It's all about CRM. Definition is Crew Resource Management. The Crew is all on the same page!
skorki99
skorki99 0
As a Crew member it is hard to accept the fact that a Passenger is in charge of my flight. If he is asked very nicely to get off an airplane, he must follow orders. Now, I know , that in the past days of lessees faire politics everyone got emboldened with Civil Rights, the idea of someone, like The Captain or his delegates Might be in Charge of a flight, is something out of the Bad Old Days, and is up for Discussion is the way to go, Well those days are over. Obey the rules, or suffer the cosequences. After all isn't the Captain In Charge?

Another Political decision, Degrading the Captain's authority. The crew is an extenuation of the Captain, after all.
WHO IS IN CHARGE ANYWAY!!!!
rapidwolve
rapidwolve 1
Why is he being asked to get off??..did the captain know what was going on??...if not , the flight crew are NOT an extension of him nor are the actions warranted for the treatment he received..don't assume things until all the facts are brought to light please..hopefully you are not a crew member who treats his passengers the way this crew did!
Doobs
Dee Lowry -2
Oh yes, the Cabin Crew is an extention of that Airplane. You don't get it rapidwolve! The Cockpit Crew and Cabin Crew are in communication with one another. And that bird will not leave the "Blocks" if any passenger is disruptive. I had the power to remove passengers! Don't underestimate the authority of a Crew Member!
rapidwolve
rapidwolve 2
No they are not..you have no idea whether or not this crew was in communication with the captain regarding this particular passenger..if he did, his ass should have been in that cabin to find out what was going on FIRST...the cabin crew represent the airline first and are an extension of what the captain second...if he doesnt know what is happening, then that extension is lost..and yes I do get it!
skorki99
skorki99 -2
He should not get a PENNY!!!
skorki99
skorki99 -1
He should Pay for all of the costs involved in this matter!!!
gilgraham
gil graham 1
You are correct Captain Skorkie, on one point only - the Captain has ultimate authority (once the door is closed). The airline should have bought the ticket back at a mutually agreeable price, from anyone willing to sell it back. This fellow will get what he deserves - perhaps a few million pennies.
Doobs
Dee Lowry -1
I couldn't have said it better! That's exactly what I've been trying to say! The Captain is in charge of the Airplane.The Cabin Crew communicates to the Flight Crew. One never Degrades the Captain! He or She is the decision maker! If a passenger who has boarded and is disruptive to the passengers and or Crew...the Captain has the authority to remove that individual. It's not up to management! It's the captains bird. Well said, Skorki99 from a fellow Crew member!
waypoint66
David Rice 0
Airline's fault here is that they did not say to their employees, "sorry, you didn't arrive early enough to cause us to bump passengers. maybe your union can help you get to Louisville". Why do airline employees feel like they can break all the rules? Those 4 airline employees DID NOT CHECK IN EARLY ENOUGH, screw them and their union.
A10Thunderbolt
Alan Sanderson 0
The "reasons why" or "why didn't they just____FILL IN THE BLANK______"
will be debated here long after. The simple fact is, the Captain in Command and crew made a request/demand that he deplane.
He refused to comply..that is a felony. Your #1, #2 , #3 don't have any basis in law and most of the comments here are "Monday morning Quarterbacking".
I guess the courts will decide and I'm good with that.
planner3
planner3 0
Seems bad behavior is being rewarded these days. Either you follow orders to the T or expect exactly what you get. Doesn't matter if it's law enforcement or airport cops. This guy shouldn't be allowed to fly for a year and barred from any compensation other than his ticket. NO doctor with any morals or integrity acts like that. If your asked to leave do it.
Why all the rant of United, really is it any different than any other airline, I say no.
Maustintx
Maustintx 4
Except he paid for his seat, was confirmed in, the flight was not over booked and he was beaten up by a bunch of thugs for not allowing United to bump him for commuting employees who were not confirmed or paid (which by the way is both discriminatory and Illegal). If the flight crew chooses to commute they should understand that if there are no seats - tough tamales! That is why all airlines [should] have crew in local cities on standby. Even the freaky cheep Frontier and Spirit know that.. Even if I disagree with you I hope your Dr. never gets bumped if you need medical attention. And to your point "is it really any different on other airline"... No, actually, and that is a really serious problem don't you think?
mdulitz
Michael Dulitz -4
Actions like this are why it is of growing importance for police to have things like body cameras. Body cameras help to defend the officer from 1) the person they are dealing with 2) the bystanders, and 3) themselves. In a tense situation where a person is not complying, you are likely to second guess your use of excessive force because you know you have a camera strapped to your chest. In a smartphone heavy world, this reminder is great because even if you do not have a camera, there are going to be bystanders around with cameras, and they will end up controlling the narrative. i.e. the bystanders did not get their phones out until after the situation was escalating, therefore, we have little knowledge of what led up to the use of force, but that is what is shown on the media.

I heavily support police officers and I have witnessed numerous officers use the correct amount of force or negotiation in many situations. Handling a situation like this in a bystander heavy situation, the onus falls heavily on the officer, police force, and United to prove that they acted appropriately.
THRUSTT
THRUSTT 2
Spoken like a true Ocifer!!!
Ruger9X19
Ruger9X19 0
Once the passenger was told his ticket was revoked, and he no longer had the consent of the airline to fly, would he not be a stowaway?

https://www.law.cornell.edu/uscode/text/18/2199

"Whoever, without the consent of the owner, charterer, master, or person in command of any vessel, or aircraft, with intent to obtain transportation, boards, enters or secretes himself aboard such vessel or aircraft and is thereon at the time of departure of said vessel or aircraft from a port, harbor, wharf, airport or other place within the jurisdiction of the United States"
afsbob
afsbob 5
Let's see - he had already boarded with consent of the airline; he entered the aircraft with the full knowledge and assistance of the boarding agent; he had an assigned seat duly recorded in the airline's database; and the last I checked, sitting in an assigned paid-for seat is not any form of attempting to "secrete" himself.

This was assault of the most egregious type and I hope UA gets sued for and is forced to pay at least one million dollars PLUS attorney fees.
joelwiley
joel wiley 4
The case could be made since he had a valid paid ticket that the the validity of the decision to revoke his ticket it a tort testable in the courts. Let the lawyers swarm
birtsjoe
Joe Birts 1
I can't see any reason under "Rule 21-Refusal of Transport" that UAL could reasonably, or otherwise, apply to this instance. Of course their 40+ page "Contract of Carriage" leaves lots of weasel room. Perhaps incompetence and lack of planning are stuck in there somewhere.
joelwiley
joel wiley 0
Likely there is a 'binding arbitration' clause somewhere in there.

[This comment has been downvoted. Show anyway.]

w7psk
Ricky Scott 5
Cant you leave politics out of this. Airlines have been doing stupid stuff for a long time.
joelwiley
joel wiley 3
At the intersection of the First Amendment and the New World Disorder,
the answer is 'no'.

[This comment has been downvoted. Show anyway.]

joelwiley
joel wiley 4
I understand you irritation at the way politics enters most conversations lately and agree it detracts from the subject.
btweston
btweston -4
What is the subject, then?
w7psk
Ricky Scott 1
An airline being stupid
Chicago PD gong over board
Airline passenger unlucky enough to be the one chosen to leave and being stubborn enough not to.

Pick one.
btweston
btweston -4
Police beating people up is a political issue.

And it's pretty bizarre that you're offering backdoor approval of what happened here. What's wrong with you?

[This comment has been downvoted. Show anyway.]

Ruger9X19
Ruger9X19 3
I thought it was the TSA that set the gold standard in crotch grabbing.
FrankHarvey
Frank Harvey 2
Whenever someone mentions TSA crotch grabbing I cannot get out of my mind the male TSA goon giving a child's crotch a good going over and when the child's mother got upset and asked him to stop groping her daughter the TSA goon apologized saying he thought she was a boy, making it seem that those who want to grope the same gender children should join the TSA.
THRUSTT
THRUSTT 0
Trump trumped those fools, he's Platinum...
w7psk
Ricky Scott -6
I was complaining he brought political CRAP to an airline discussion board if you want to whine about politics there is lots of places for that. I dont come here to listen to it but to discuss Airlines/Airplanes etc.
joelwiley
joel wiley 3
Flightaware does have a place for such discussions, sadly it isn't used more.
http://discussions.flightaware.com/general/the-banter-thread-t4618.html?hilit=banter%20thread
tyketto
Brad Littlejohn 1
They couldn't without having another bad PR moment, where they screwed up so badly in hedging their bets on revenue rather than service, that they would have to pay a competitor to clean up their mess.

It probably wouldn't have been a problem if the other airline was a *A partner, but seeing that they are the only *A member in the country now (USA went to OneWorld when they bought AAL), it really would have made them look bad.

Now because of their smeg-up, they are stuck with far worse than the bad PR that would have came from having another airline clean up their mess.

Looks like both the LEOs at KORD and UAL are going to have some legal issues really soon.

[This comment has been downvoted. Show anyway.]

w7psk
Ricky Scott -1
disturbing that this isn't a political board, go whine somewhere else.
THRUSTT
THRUSTT 0
It used to be ok to bash Obama on here, but alas, standards change...
w7psk
Ricky Scott 4
dont remember but it was wrong then. simply there are 1000s of place to political whine. This isn't one of them.
THRUSTT
THRUSTT 0
You're right, but c'est la vie...
btweston
btweston -5
Cops beating people up at the behest of incompetent businesses is a political issue if I've ever seen one. Go be dumb somewhere else.
w7psk
Ricky Scott -1
not political in the slightest, its an airline being stupid, Chicago police going over board and a passenger whom got lottery picked off the plane being stubborn.
rapidwolve
rapidwolve 2
Sorry but lottery picked or not, does not deserve the treatment he and the other passengers received...and actually that does make it political as it points to the powers that be to look at these situations and pass a federal bill(s) with what can/cannot be done.

[This comment has been downvoted. Show anyway.]

indy2001
indy2001 1
What an absurd thing to say. I've voted in every federal and state election since 1985, for candidates from both major parties, and I have never voted for this. But elections in Chicago have long been different from the rest of the US. The Chicago Police Dept. has a long history of violence toward civilians; just read the report released by the Justice Dept. in January. Although the O'Hare Dept. of Aviation Police is separate from the troubled CPD, they seem to share the same lack of respect for the public. And I'd bet that the mayor of Chicago wouldn't be a friend of the current White House occupant.
ah6oy
Jim DeTour -2
Guy should of deplaned. Everyone whining but not volunteering to take his place. It's right in the ticket contract you might get booted for unforeseen reasons. Even seen cheaptickets selling guarantee your flight for a cost and that's not the insurance. If I were running security that boots people I'd have them in classes where they learn to go to the vocal objectors and videoing persons to crosscheck if they could be deplaned to take the original persons place. I just wonder since the courts and AMA took his doctors license away for opioid prescription abuse then returned it after around a decade if he is now a travelling cannabis prescriber. Guy was just too freaky from the get go. On the note of legal action against Untied. Go ahead and set a president that it's acceptable to flee security and jump on a flight saying kill me multiple times. Something seriously wrong with that guy.
BDaleR
Byron Russell 5
Get a clue. The courts, and definitely not the AMA, do not issue or take away licenses to practice medicine. That is a function of each individual state government. Jeez. Paid shill for UA? Or just a run of the mill troll?
THRUSTT
THRUSTT 2
Duuuude, was the airline knotted up? How would setting Trump make it acceptable?
Trlank
Trlank 2
Ummm, fake news, right?
rapidwolve
rapidwolve 2
Thye contract of carriage stipulates that paying pax will not be removed for non revenue (deadhead) flights UNLESS a "Must Fly" situation occurs...and "Must Fly" is only granted to airline ibspectors and to NTSB/Govt going to an accident investigation or inquiry....WTH cares about his past and WHERE THE HECK did you get he fleed past security and jumped on a flight????
FlyYX
FlyYX -2
The fight was operated by RPA. The only UA employee if they have not 3rd pary them out in ord whuld have been the ticket counter and gate agent that he would have been in contact with before he got on the airplane. And it is SOP at every airline to call in a unruly customer. (In MKE it would be Airport Sheriff's Department.) And I don't understand why people don't get that is just like not complying with an officer at a traffic stop if you don't get out of your car they will forcibly pull you out.
kspeex
Kevin Peek 5
The Republic connection in this story seems to be getting only scant mention, if at all.

Can anyone enlighten me on why UAL hasn't deflected at least some of the blame to Republic?
FlyYX
FlyYX 1
This is actually happened a few times not just with United but with Delta and American with Republic Airlines. It does not help either when the Press does not report this as a rpa flight. It seems the news always gets a lot of things wrong on the airline industry when I was working during the merger they would always reported on the news here and it was usually always wrong.
NewNole2001
Ashley Grant 6
How willfully ignorant can you be at this point? There are videos available showing the man politely telling these "security officers" that he would not be deplaning as he is rightfully in the seat. No yelling or anything.
FlyYX
FlyYX -2
Totally ignorant only I only worked for the airlines for years and know what happens behind the scenes and what people pull to think they're entitled to everything. Have you had training in close quarters? Person did not comply threat was neutralized. And the plane Departed. Must have been pretty horrible to see and do not wish it on anyone but all he had to do was comply. If they did not get them off the airplane and you were the next one on the list to deplane would you do the same thing? He was NOT a must ride and probably got the cheapest ticket This is just the media Next Big Thing and all the snowflakes are making a big deal about this.In the airline industry this has been sop since forever.
Bernie20910
Bernie Behling 2
"Just comply."

Thank you Ed-209 for your input.

https://www.youtube.com/watch?v=Hzlt7IbTp6M
fredbrillo111
Fred B Rillo 5
Perhaps you need to take a few minutes and re read out Constitution. These men were not police. He was not unruly. He was not beligerant. This was 3 thugs dragging him off the plane.
FlyYX
FlyYX -4
Maybe you need not to comment on things that you know nothing about have you ever worked for an airline or an airline industry? Ever since 9/11 Everything Has Changed if the flight crew ask you to do something and you don't comply they will call security airport security has the same jurisdiction just as the police they will forcibly remove you from the aircraft even if you don't do anything and just sit there they are not going to make the aircraft take a delay because some idiot will not get out of his seat. When asked.
BDaleR
Byron Russell 4
Yes, you are right. Refusing to give up your paid for seat that you have already occupied is exactly the same as hijacking a plane and flying it into a building. This man was obviously just seconds away from doing that. He has no rights. The passenger cannot expect that just because he pays for a service that he has a right to receive it. Airline employees have all encompassing rights and immunity. He deserved a beating and more. /sarc
Viperguy46
Jesse Carroll -2
"YOU JUST CAN'T FIX STUPID", Yep, when a police officer asks you to do something, we still suggest you do it and solve the situation somewhere else, not on a fully loaded commercial airliner!
The way the airlines (all of them) book every flight to the max is making flying commercial more of a hassle than ever before! I hate the way they board you also. I have a frequent flyer priority boarding ticket and by the time all the mothers with children, military (which I agree with) and first class plus airline employees board, the plane is half full already! Whats the point?
When they learn how to "load" a tube full of people, it will be faster. Should be window seats first, then middle seats and then aisle seats, etc: Would be much faster and the poor aisle seats flyers won't have to stand-up, sit down, stand-up sit down BS any longer. Plus the time it would save with the overhead storage. Whatever that is now days!
Just saying people, please have some respect. It's disappeared the last 8 years so maybe the future "protesting" college kids will figure a better way!
Sorry the man got hurt, however, I would never have to be drag down the aisle like he was! Respect the law STUPID!
karens2616
Richard Greenwood -1
Really AMAZING;however, also amazing is the rareity. In four years of 'Service' travel and a HUNDRED personal & business flights since; I may have been asked to de-plane ONCE. WE ALL COMPLIED.
666adt
Andrew Turnbull 4
Are you talking about an entire plane being asked to de-plane? (We "all" complied.) Or were just a few of you involuntarily bumped? Because de-planing everyone (e.g. for an equipment issue) is very different from randomly removing a handful of passengers involuntarily who had already been permitted to board.
karens2616
Richard Greenwood 0
All that were asked.
666adt
Andrew Turnbull 3
Which airline, if I may ask?
EileenStewart1010
Eileen Stewart 0
I don't get it
PaulBrugger
Paul Brugger 0
(Duplicate Squawk Submitted)

A Man Was Dragged Off A United Plane After The Airline Overbooked The Flight

Videos posted to Twitter and Facebook show a man being pulled out of his seat and down the aisle of the plane by three security officers.

The incident occurred on Flight 3411, which was waiting to take off at Chicago O'Hare Airport for Louisville, Kentucky.

https://www.buzzfeed.com/aliciamelvillesmith/a-man-was-dragged-off-united-plane-after-the-airline?bftw&utm_term=.am90QoqQz
drrudolpho
Rick Nottke 0
Technically, the flight was still at the gate - it was not "waiting to take off".
A10Thunderbolt
Alan Sanderson -2
From what I read and hear, after all the videos and FACTS came out, this guy only has himself to blame. The other 3 PAX deplaned when asked. This guy refused an order by the Captain and crew to leave the A/C..sounds like grounds for felony charges to me. From one of the videos: the "victim can be heard to say: "you'll have to DRAG ME. After all the pleading and coaxing by crew and police..he STILL refused so at that point. REQUEST GRANTED.. dragging begins..$$$ bottomfeeder lawyers can file what they may in Civil court. This guy needs to be charged with a felony or are we going to head down the slippery slope of the tail wagging the dog..I don't think so.
ysfsim
Ant Miraa -2
since when did united own embraers? The flight was rebublic airways not united. Just because it said united express the media and every otherperson thinks united is to blame. United like the other big airlines contract out the regional routes to these smaller airlines. Delta and american also use republic airlines by the way. Republic has its own crew and company policy so exactly how is this all uniteds fault when it was also the police that dragged the guy. Did those cops work for united? No they did not.
Maustintx
Maustintx 4
Er... yeah but the plane had a United Logo on the tail, was paid to operate by United and sold tickes as United, the United employees (contractors or not) made the call to PD...so yes it was, sorry.

If you ride in a Yellow Taxi that is operated by a "contractor" and it crashes... it's still the responsibility of Yellow Taxi.
Doobs
Dee Lowry -2
I don't think the whole story was told. There's something missing. Dr. Dau was no "Peach" of a guy. He had previously been given a suspended jail sentence for illegally obtaining and trafficking controlled substances by fraud and deceit. His license was suspended in 2003 and partially reinstated in 2015. We don't know if he was a danger to fellow passengers and or Crew Members. He was belligerent and unruly. Not appropriate on an airplane. Check your FAR's for passenger.conduct. As far as "Overbooking"...it happens all the time because passengers double book. As far as the Crew Members deadheading...they needed to get to the destination to work a trip. I don't agree with the behavior of the airport security but if Dr. Dau would have complied...this never would have happened. Everyone on the plane will
Be compensated, very well I might add and Dr. Dau will be compensated very well for his unruly behavior. The reporting of this incident was not thorough. The press looks at the passenger, being a non-threat but I'm looking at WHY he was removed. There had to be a major reason that's not being reported. If you look at other Airlines, United is not the only one that gets criticism. There are several Airlines around the world that instances like this happen everyday. Again, there is something missing in this article.
rapidwolve
rapidwolve 2
WTH cares about his past...and if you had read other comments, there was no need for him to even be asked to leave...that and the fact he said outright "I am a doctor and have to be at hospital in morning"...that should have stopped all the United/cop BS before it went any further.
United has nothing in their contract of carriage about being allowed to bump for deadheading...only overbooked situations, which must occur at the boarding area, or a "must fly" situation of an air inspector or a NTSB/govt official flying to an accident scene/investigation.
Boeing78
Boeing78 -2
davidrbarnes
David Barnes 5
This woman "boarded the plane without checking in at the gate." Compare to this doctor who boarded through the normal procedure and was removed.

Apples and Oranges.
joelwiley
joel wiley 2
Probably on twitter. Was there a Flightaware squawk on the incident?
SWEATINTHSWAMP
SWEATINTHSWAMP 0
Amazing isn't it.
VR2HF
Daniel Van Hoy -4
A question for this august group. David Dao could have walked off the plane on his own accord at any time and this would been a non-event. Why do you think he chose to be dragged down the aisle instead? It was his choice. If you watch the TMZ video (which I encourage everyone to do) taken from the seat behind him he tells the police officer he would prefer be hauled off to jail against his will, including being dragged down the aisle, and sue United rather than give up his seat. All three parties in this sad affair are at fault. The passenger, the airline and the police. The reality is it turned into a perfect storm of shared stupidity and poor decision making. The potential good news is that United Airlines will never be the same again, hopefully in a positive passenger-centric way. Let us hope all the other airlines in the world take note. Oh, let's not disparage an entire company of 86,000 mostly great, competent and professional people because of poor decisions by three policemen and a couple of gate agents.
rapidwolve
rapidwolve 5
I am not defending the passenger at all...There is a flaw in the reasoning, that is brought up, to say he is also at fault..First off, the flight was not overbooked, as described in United's "contract of carriage" so that excuse for removal gets tossed out the window..he said "I have to be at hospital in morning"....that right there is a red flag to tell the United group, "you have to find another passenger as this man is a Dr. and has to be at hospital in the morning"..I too would have been upset at United in the situation and maybe a tad beligerant.
VR2HF
Daniel Van Hoy -6
I didn't say he was at fault, I said he had a choice. He apparently weighed his options and decided he prefered to be dragged off the plane and sue United.
tyketto
Brad Littlejohn 6
He didn't "prefer" to be dragged off the plane. No-one ever "prefers" to be dragged off of an aircraft. UAL had other options they could pursue, but they went with the nuclear option.
VR2HF
Daniel Van Hoy -5
Did you watch the TMZ video, Brad. That is exactly what happened. He was presented with a choice to walk off of be taken off. He chose the latter. My question still remains, why?
rapidwolve
rapidwolve 6
He is a doctor who had to be at a hospital in Louisville next morning...hence he should have been left alone..and you did say he was at fault."All three parties in this sad affair are at fault"...and if you believe everything coming from TMZ that it hasn't been edited..sorry.
VR2HF
Daniel Van Hoy -2
Sorry, walk off OR be taken off...
tyketto
Brad Littlejohn 5
Why didn't UAL follow DOT regs and up their ante? they stopped at 800, when they could have gone up to $1375 or higher to get a bite? They didn't, and went with the nuclear option. And more than that, they are even asking the question of if the ASO should have handled the situation. The ASO and the airline screwed up, big time, and the Contract of Carriage doesn't have much to go by in UAL/RPA's defense.
666adt
Andrew Turnbull 4
Kind of a Sophie's choice, though, which isn't really a "choice".

"So you chose your son over your daughter, Sophie? Well, don't blame us for the death of your daughter. It was your choice."

When given the option between two illegitimate choices, the blame rests with the authorities forcing the decision.
tyketto
Brad Littlejohn 2
Great analogy. I'm going to use that in another argument I'm having about this incident.

[This comment has been downvoted. Show anyway.]

avanha
Andre Vanha 12
Since they're the ones who called in security, they are responsible, and deserve the backlash. Although they have the right to involuntarily bump passengers, doing so is always going to be ugly. As others have said, they could have increased the compensation offered, provided better alternative travel options, or done something else with the dead-heading crew. But instead they chose to call in airport security. They own the resulting mess.
Boeing78
Boeing78 -2
Not United's fault that the police decided to act like goons.
ArthurNetteler
Arthur Netteler 5
Excuse me but, you do not call the Police on a Customer that you have RANDOMLY PICKED to force off a PLANE!! A Customer that the VERY PEOPLE you are making ROOM FOR are SUPPOSED TO SERVE?
joelwiley
joel wiley 1
Will no one rid me of this troublesome [passenger]?
That argument didn't work for Henry, it won't work for Oscar.
rapidwolve
rapidwolve 5
Why the hmmm?...because the idiot who wrote that column didn't research anything first?...yes I agree on that part.

[This comment has been downvoted. Show anyway.]

rapidwolve
rapidwolve 8
They gave themselves the "Trump Treatment...nothing inaccurate at all...passenger cell phones all showed same story so stop buying into airhead Bethune's comments...ohh and the customer wasn't denied boarding...he was already boarded in his seat!
joelwiley
joel wiley 6
Not sure what you mean by "Trump treatment". Are you saying that the media it being unfair, unbalanced, and inaccurate toward UA? Or is "Trump Treatment" a description of LOTUS tweets and actions over the first 80 days of his administration? I can't tell what you mean.

Regarding the link you posted, it said, in part:

"[United] tries to do a professional job, but not everybody on the plane is professional," thereby creating a "scene" on Sunday evening that carried over onto social media, [Gordon]Bethune added. "This immature reaction disturbs us all."

I don't see that Mr. Bethune was necessarily referring to the passenger as immature. Other's may see it differently, but but the passenger seems to have been acting in an adult manner until after the policemen physically intervened.

Also in the article was:

Unless it's a real safety issue that blows up — like when the roof tore off a Southwest Airlines (LUV) plane in 2011 — most companies don't see changes in consumer purchasing behavior based on these types of events, [Andy} Swan told CNBC. And that's what Wall Street is concerned about — ticket sales and seats filled.

Mr. Swan's expertise might be somewhat in question. SWA 812 (4/1/2011) sustained a hole in its roof. The aircraft with the torn off roof was Aloha 243 (4/28/1988) experiencing explosive decompression when 18ft of the roof separated.
ArthurNetteler
Arthur Netteler -3
What has this to do with President Trump?
planner3
planner3 -2
MSM isn't reporting both sides of the story fairly
planner3
planner3 -2
I think you need to do your research a bit better as NO this passenger was not acting in an adult manner. He was rude in the waiting area, he left the plane only to run back to the plane. He acted like a child that didn't get their way.
http://www.tmz.com/2017/04/12/united-airlines-doctor-passenger-dragged-plane-video/
Bernie20910
Bernie Behling 4
He left the plane because he had been beaten senseless and was physically dragged from the aircraft by three thugs, not by choice. He came back to the plane because he had every legal right to be on that plane and had patients to see the next morning.

Stop shilling for United, you're far too clumsy at it to be effective.
ArthurNetteler
Arthur Netteler 4
How about what the USA MEDIA are putting the PASSENGER through? What the HELL does his past life have to do with being RANDOMLY SELECTED AND PHYSICALLY INJURED as he is DRAGGED out of a Seat and OFF THE PLANE that he had Reserved and PAID FOR? I notice you did not seem to have any problem with that part of it?
Bernie20910
Bernie Behling 1
It's called "spin doctoring". There are very, very few genuine news outlets that are not dependent on advertising revenue. Airlines are big advertisers. The "media" is falling all over themselves trying to keep United happy and the advertising dollars flowing.

As is often the case, if you want to understand why something is happening the way it is happening, follow the money, especially when "the media" are involved.
birtsjoe
Joe Birts 3
How many times did former Continental CEO Gordon Bethune put his company through bankruptcy before collecting his "Golden Parachute"? He should just go away & keep quiet.
ArthurNetteler
Arthur Netteler -2
Bethune had NOTHING to do with this ISSUE. He just handled it the way that his LEGAL TEAM told him to. And it was the WRONG DECISION. He was not there and did not see the confrontation, when he did understand the backlash, he acted, SLOW but he ACTED. Didn't we have ENOUGH jumping to conclusion THE PAST 8 YEARS PEOPLE!.
FrankHarvey
Frank Harvey -8
United aren't the only operators to have pax beaten unconscious and dragged off their a/c: Air Viet Nam did this at Tan Son Nhut in 1975 and Lufthansa did the same at Stalingrad in 1943. However in both these cases the pax probably did not have tickets or seat assignments.
ArthurNetteler
Arthur Netteler 3
Then what does YOUR comment have to do with this issue??
ysfsim
Ant Miraa -3
it was not a united plane or crew
Maustintx
Maustintx 3
Er... yeah but the plane had a United Logo on the tail, was paid to operate by United and sold tickes as United...so yes it was, sorry.
Bernie20910
Bernie Behling 3
Aircraft and crew were under contract to United, that makes them a United crew and makes it a United aircraft, regardless of what company owns the plane or pays the crew.

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