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United Agent Cancels Man's Trip For Taping Argument
The high-profile, increasingly videotaped, and often viral battle between airlines and their passengers ensnared a Hercules frequent flyer this past weekend. He says a United Airlines agent canceled his trip for doing what other frustrated passengers have done to prove their case: videotaping an airline worker. (www.nbcbayarea.com) Mehr...Sort type: [Top] [Newest]
Sure is a lot of airline bashing on this aviation site. The new "it's all about me" generation of airline passengers, who for the most part, are totally clueless as to how an aircraft actually flies, let alone the work involved in getting a scheduled commercial flight from Point A to Point B, is the primary problem. Maybe the airline staff has had it up to their eyeballs with whiny, self entitled adults acting like babies, who throw temper tantrums if their flight is one minute late getting airborne, or God forbid, weather delayed, because after all, weather is the responsibility of the carrier, right? Lunatic clowns like Doctor Dao, drunken unruly passengers who deserve to have their asses kicked, are the issue. I compare it to blaming the cartels for the drug problem in our country. No, WE are the problem because WE are the ones buying the shit and creating the demand. Normal, mature, well behaved passengers are not dragged down aisles of aircraft or escorted off flights by police. Sit down, shut up, buckle up and enjoy the flight. Oh, wait, the "Golden Age of Flying is dead. Now it's just herding the masses of human cattle whose only concern is their next selfie, back and forth across the country.
I've said this before. Some agents lose their common sense and take on a different attitude when they're behind the podium.
Couple that with a lack of knowledge of the rules and an unruly customer and you've got the making of a bad scene.
Agents have to remember that not everyone is familiar with all the rules and procedures of airline travel, and as such, need to be accommodating and helpful.
Dealing with the public is stressful, but can be rewarding also.
My question to any self-centered agent is: How would you like to be treated if you were on the other side of the podium?
Couple that with a lack of knowledge of the rules and an unruly customer and you've got the making of a bad scene.
Agents have to remember that not everyone is familiar with all the rules and procedures of airline travel, and as such, need to be accommodating and helpful.
Dealing with the public is stressful, but can be rewarding also.
My question to any self-centered agent is: How would you like to be treated if you were on the other side of the podium?
What we are seeing is the inevitable collision between customers have so devalued the process of flying and airlines have so devalued the meaning of service with their process and procedures.
Overlay the examples of great customer service outside the airport perimeter, immediacy of internet and there is no escape from what you or I do.
Overlay the examples of great customer service outside the airport perimeter, immediacy of internet and there is no escape from what you or I do.
Huh? Care to put that in English?
This could be just another airline-provoked instance, where the customer is trying to avoid paying one of their ridiculous fees.
With that said, he already paid a fee for the bag, and what's to say it didn't weigh MORE on the return trip?
Was he upset because he was challenged by the agent, thinking she would accept his argument about the difference in the charges?
Too bad sir. The scale doesn't lie!
If they were squabbling over a 1# difference, then he's got a point...otherwise, pay up and shut up!
I agree, her handling of the situation was completely wrong.
With that said, he already paid a fee for the bag, and what's to say it didn't weigh MORE on the return trip?
Was he upset because he was challenged by the agent, thinking she would accept his argument about the difference in the charges?
Too bad sir. The scale doesn't lie!
If they were squabbling over a 1# difference, then he's got a point...otherwise, pay up and shut up!
I agree, her handling of the situation was completely wrong.
There is simply no reason in the transportation business to deliver bad service or be confrontational with customers. In this case the airline set a precedent by charging him one price in one direction. They should never have tried to collect more, even if correct, on the return flight. I miss the piece concept. It eliminated that weighing of bags and fleecing passengers at the airport.
Having spent a good portion of my career behind the viewfinder I notice that people who object to being recorded are doing something wrong. In a public space anyone can record what they please, capture anyone's image, and use it for any purpose, with minor exceptions such as commercial use.
I advise people who don't wish to be recorded to leave the area. That is their only remedy.
Having spent a good portion of my career behind the viewfinder I notice that people who object to being recorded are doing something wrong. In a public space anyone can record what they please, capture anyone's image, and use it for any purpose, with minor exceptions such as commercial use.
I advise people who don't wish to be recorded to leave the area. That is their only remedy.